Student Satisfaction Survey

a. How did you find out about Taylor Business Institute (TBI)?

b. When you first called TBI for information on enrollment, was the person on the phone courteous, helpful and encouraging?

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5

1 - Very Poor / 5 - Exellent

c. When you came to the school for the first time to enroll, was the Admission Staff helpful, patient, courteous and able to answer all your questions?

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1 - Very Poor / 5 - Exellent

d. If applying for financial aid, did the staff member speak to you in terms you can understand, help answer all questions and make you feel confident in knowing all the details of your grants and loans?

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5

1 - Very Poor / 5 - Exellent

e. Do you feel your instructors are prepared, thorough and able to teach you the material?

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1 - Very Poor / 5 - Exellent

f. Has there been a situation during your coursework in which you needed counseling by a staff member. If so, do you feel they provided good direction, advice and encouragement to help you through your problems?

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1 - Very Poor / 5 - Exellent

g. Overall, how do you rate your experience thus far at Taylor Business Institute?

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5

1 - Very Poor / 5 - Exellent

h. Are there any concerns, changes or improvements you would like to see happen as TBI moves forward in the organization and management of the school? Please provide as much information as possible:

i) Please indicate your level of satisfaction with each of the following aspects of TBI

1. Classroom space is adequate

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1 = Strongly Disagree / 5 = Strongly Agree

2. Study space for students is adequate

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1 = Strongly Disagree / 5 = Strongly Agree

3. Courses are academically demanding

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1 = Strongly Disagree / 5 = Strongly Agree

4. There is good rapport between faculty and students

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1 = Strongly Disagree / 5 = Strongly Agree

5. There is good rapport between staff and students

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1 = Strongly Disagree / 5 = Strongly Agree

6. TBI is warm, friendly and supportive of students

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1 = Strongly Disagree / 5 = Strongly Agree

7. Students receive adequate recognition for their accomplishments

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1 = Strongly Disagree / 5 = Strongly Agree

8. Computer labs are adequate

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1 = Strongly Disagree / 5 = Strongly Agree

9. Academic support labs are adequate (reading, writing, language etc.)

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1 = Strongly Disagree / 5 = Strongly Agree

10. Copy machine availability is adequate (Library only)

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1 = Strongly Disagree / 5 = Strongly Agree

11. The campus is generally a safe place

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1 = Strongly Disagree / 5 = Strongly Agree

12. Class size is appropriate

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1 = Strongly Disagree / 5 = Strongly Agree

13. Programs of study are convenient

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1 = Strongly Disagree / 5 = Strongly Agree

14. Diversity is valued at TBI

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1 = Strongly Disagree / 5 = Strongly Agree

15. There is a clear student complaint/grievance process

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1 = Strongly Disagree / 5 = Strongly Agree

16. Help is available to pursue my career goals

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1 = Strongly Disagree / 5 = Strongly Agree

17. Help is available to improve my study habits and skills

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1 = Strongly Disagree / 5 = Strongly Agree

18. I am accomplishing my educational goals at Taylor

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1 = Strongly Disagree / 5 = Strongly Agree

19. I would choose to attend Taylor again

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1 = Strongly Disagree / 5 = Strongly Agree

20. I would recommend Taylor to others

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1 = Strongly Disagree / 5 = Strongly Agree

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